FAQ

How are shipping times calculated?

shipping times are estimates provided to us from Australia post, Items are posted from our Brisbane warehouse, currently Australia post is experiencing some delays to the current restrictions on flights and social distancing measures in place.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.