Returns and Refunds

OZ-FITNESS is committed to making your online shopping experience easy and stress-free. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies outlined below. Our return policy is in accordance with Australian Consumer Law. All returns must be returned within 7 days of parcel receipt.

 

Order cancellation:

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Change of Mind

OZ-FITNESS will offer a return if you change your mind, but also reserves the right to decline a return if the requirements are not satisfied within our policies.

• Must be returned within 7 days of parcel receipt

• Must be in its saleable condition (i.e. product in its original packaging, unopened, unused)

Incorrect or faulty product

OZ-FITNESS offers a replacement or refund if any products delivered to you are damaged or incorrect.

 Incorrect product delivered:

In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer service team within 7 days of parcel receipt. Our customer support, upon looking into the issue will help you with a pre-paid shipping label to return the product. You can then choose to either have the correct product re-delivered at our cost or receive a full refund.

 Damaged/Defective product delivered:

In such a scenario where the product you received is damaged or defective please contact our Customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Our customer support, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:

1. Place you in contact with the manufacturer (warranty support)

2. Replacement

3. Refund you for the product

4. Exchange the product